Believe it or not, it isn't easy operating a fitness business in a region that experiences 24 hours of sunlight during the summer. But 360 Träningscenter is up for the challenge.
Knowing your Net Promoter Score isn't enough—you must truly understand it to unlock the door to better member loyalty.
Gyms that excel at capitalizing on their Net Promoter Score tend to implement the same three strategies.
Feedback is a great way to improve the member experience. Learn how to solicit it from members.
Our member retention expert breaks down several research studies to explain why members leave—and how to make them stick around.